watermelonwarriors.io

Terms of Service

Last Updated: 08/14/2024

1. Introduction

1.1 Agreement Overview
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and watermelonwarriors.io (“Company,” “we,” “us,” or “our”). By accessing or using our website, application, or services (collectively, the “Platform”), you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

1.2 Services Provided
watermelonwarriors.io processes and sells telephone hardware and software, including subscriber identity modules (SIMs) for cellular and internet connectivity on mobile devices. Our Stripe-secured platform allows customers to purchase various quantities of hardware or software for mobile phones. We follow up with individual customers via email.

1.3 Updates to Terms
We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. Any changes will be effective immediately upon posting on the Platform. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms.

2. Customer Service Contact Details

For any inquiries, issues, or support, you can reach us through the following channels:

  • Email: support@watermelonwarriors.io
  • Phone: ‪(872) 222-8835‬

Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM CST. We strive to respond to all inquiries within 24 hours. Please include as much detail as possible in your communication to help us assist you efficiently.

3. Purchase and Payment

3.1 Secure Transactions
All transactions on watermelonwarriors.io are securely processed through our Stripe account. Customers can purchase various quantities of telephone hardware and software, with follow-up communication conducted via email.

3.2 Order Confirmation
Upon successful payment, you will receive an email confirmation of your order. Please ensure that all order details are correct. If you notice any discrepancies, please contact us immediately at support@watermelonwarriors.io.

4. Refund and Dispute Policy

4.1 Refund Eligibility
Refunds are available for hardware and software purchases that have not been used, activated, or viewed. Requests must be made within 24 hours of purchase.

4.2 How to Request a Refund
To request a refund, contact us at support@watermelonwarriors.io with your order details and a description of the issue. Our team will review your request and respond within 24 hours. If approved, refunds will be processed back to the original payment method.

4.3 Dispute Resolution
If you believe there has been an error with your purchase, or if you are unsatisfied with our services, please contact us immediately. We are committed to resolving disputes fairly and promptly.

5. Cancellation Policy

5.1 Digital Products
Due to the instant nature of digital products, cancellations are only possible if the product has not yet been accessed, activated, or viewed. If your order is pending and you wish to cancel, please contact us immediately at support@watermelonwarriors.io. Once the product has been accessed, viewed, or activated, it cannot be canceled or refunded.

5.2 Donations
Donations made through watermelonwarriors.io are typically non-refundable once processed. However, if a donation was made in error, please contact us within 24 hours of the transaction. We will review the request and may offer a cancellation or refund based on the specific circumstances.

6. Legal or Export Restrictions

watermelonwarriors.io complies with all relevant legal and export regulations. Our digital products and services are designed to be used in compliance with the laws of the user’s jurisdiction. Users are responsible for ensuring that their use of our services complies with local laws, including any restrictions on the export or use of digital products.

6.1 Export Restrictions
Certain countries may have restrictions on the use or activation of digital products like SIMs. It is the user’s responsibility to ensure that the product can be legally used in their country. watermelonwarriors.io does not assume any responsibility for legal issues arising from the use of our products in restricted regions.

7. Terms and Conditions of Promotions

7.1 Promotion Period
Promotions are only valid during the specified promotional period and cannot be applied retroactively to previous purchases.

7.2 Non-Transferable
Promotions are non-transferable and cannot be exchanged for cash or any other product or service.

7.3 Combination of Offers
Promotions cannot be combined with other offers, discounts, or promotions unless explicitly stated.

7.4 Eligibility
To qualify for a promotion, users must meet the specific criteria outlined in the promotion’s terms. This may include, but is not limited to, making a minimum purchase, using a specific payment method, or being a first-time customer.

7.5 Modification or Cancellation
watermelonwarriors.io reserves the right to modify or cancel any promotion at any time without prior notice. In the event of a promotion being canceled, any purchases made using the promotion before the cancellation will be honored.

7.6 Misuse of Promotions
Any misuse of promotions, including but not limited to creating fake accounts or engaging in fraudulent activities, may result in the cancellation of the promotion, reversal of any benefits received, and potential suspension of the user’s account.

8. Privacy Policy

8.1 Information We Collect
We collect personal information you provide directly to us, such as your name, email, billing information, and payment details. We also collect information related to your usage of our services, including your IP address, browser type, and interactions with our website.

8.2 Use of Information
We use your information to process transactions, provide customer service, and improve our services. We may also use your information to communicate with you about promotions, updates, and other relevant information related to watermelonwarriors.io.

8.3 Sharing Information
We do not share your personal information with third parties, except as necessary to provide our services or comply with legal obligations. This may include sharing information with payment processors like Stripe or with legal authorities when required by law.

8.4 Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

8.5 Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at support@watermelonwarriors.io. We will respond to your request within a reasonable timeframe.

8.6 Cookies and Tracking
We use cookies to improve your experience on our site. Cookies are small data files stored on your device that help us recognize repeat visitors and improve the functionality of our website. You can manage your cookie preferences through your browser settings.

8.7 International Data Transfers
Your data may be transferred to and processed in countries outside of your jurisdiction, where data protection laws may differ. By using our services, you consent to the transfer of your data to these countries.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, United States, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the courts located within Wisconsin for the purpose of litigating all such claims or disputes.

10. Contact Information

If you have any questions or concerns about these Terms, our Privacy Policy, or any other aspect of our services, please contact us at:

  • Email: support@watermelonwarriors.io
  • Phone: ‪(872) 222-8835‬
Thanks to eSIM donations, Palestinians in Gaza are able to:

Share with the world the atrocities committed against them

Communicate with their families and friends, inside and outside of Gaza

Organize and coordinate medical aid, inside and outside of Gaza

Ready to donate? If so, skip the details and scroll to the bottom to donate. 
What We Do:
At watermelonwarriors.io, we set up a mobile phone company to provide eSIMs to the people of Gaza, helping them stay connected with their loved ones and the world.

Our eSIMs enable access to education, facilitate communication, and support vital activities in Gaza where connectivity has been disrupted.
  • By distributing eSIMs, we ensure that the people of Gaza can communicate with family, obtain food and water, access important information, and share their stories with the world.
  • We help medical staff, journalists, and humanitarian aid workers stay connected to internet to continue their crucial work.    
  • Our initiative is crucial in bridging the digital divide and providing a lifeline in times of crisis.
Who We Are:
watermelonwarriors.io is a Palestinian-run, volunteer-based initiative dedicated to supporting the people of Gaza. 100% of collected funds go toward eSIM purchases, top-ups, and servers.

Our mission is to provide essential internet access to Palestinians in Gaza through eSIMs. 
  • Our team is composed of volunteers who are committed to making a difference.
  • We work tirelessly to ensure that every donation is used efficiently and effectively, with all proceeds going directly to purchasing eSIMs, topping up data, and maintaining the necessary infrastructure.
  • We operate with complete transparency and do not make any profit from this initiative. We balance this with keeping ourselves, our families, and those we provide with eSIMs protected.
  • Our deep connections in Palestine and Gaza enable us to distribute eSIMs to those who need them most, including civilians, medical staff, journalists, and humanitarian aid workers.
By supporting watermelonwarriors.io, you are contributing to a vital cause that helps keep Gaza connected to the world.
How It Works:
Donating and distributing eSIMs through watermelonwarriors.io is a straightforward and transparent process:
  • Donate: You can make a one-time donation or set up a recurring donation through our website. Each donation helps purchase eSIMs and top-up data for those in Gaza.
  • Generate eSIMs: Once a donation is made, we generate eSIMs that can be used on various networks to ensure the best possible connectivity.
  • Distribution: We distribute the eSIMs to those in Gaza who need them the most, including civilians, medical staff, journalists, and humanitarian aid workers.
  • Activation: The eSIMs are activated by the recipients, enabling them to access the internet, communicate with loved ones, and perform their vital roles.
  • Transparency: A few days after your donation, we'll email you with a link to track the usage of the eSIMs you helped fund, ensuring complete transparency and accountability. The process to generate, distribute, and activate your eSIM may take a few days. If you don't receive a link after a week, be sure to let us know!
  • Reallocation: Any unused data is refunded and reallocated to new eSIMs, ensuring no resources are wasted.
How This Initiative Differs:
watermelonwarriors.io stands out from other organizations providing similar services due to our commitment to efficiency, transparency, and direct impact:
  • Reallocation: We ensure that any unused data is refunded and reallocated to new eSIMs, making sure no resources are wasted. This continuous reallocation maximizes the utility of every donation. Additionally, it means your donation won't end up as an expired eSIM awaiting activation.
  • Focus on Need: Our primary focus is on getting eSIMs to those in Gaza who need them the most, including civilians, medical staff, journalists, and humanitarian aid workers. We prioritize the needs of the community over gaining publicity.
  • Efficient Use of Funds: We operate with complete transparency and do not make any profit from this initiative. All funds go directly towards purchasing eSIMs, topping up data, and maintaining the necessary infrastructure.
  • Continual Top-Up: Our system ensures that data is continually topped up automatically, providing uninterrupted service to the recipients. Unlike most systems that don't allow for top-up, forcing users to get a new eSIM each period and scale large buildings putting themselves in danger, our approach provides continuous support.
  • Transparency: We provide donors with a link to track the usage of the eSIMs they helped fund, ensuring complete transparency and accountability while protecting ourselves. We are always more than willing to answer questions. Just send us a note at website@watermelonwarriors.io
Can't Donate an eSIM at This Time?
No problem. If you can't donate an eSIM right now, there are still plenty of ways you can support the cause. The trust you've built in your community goes a long way and reminding your network to stay supporting Gaza, not only when the worst atrocities occur, is most important.

Here are other ways you can help:
1. Spread our Instagram: https://www.instagram.com/watermelonwarriors.io/
2. Spread our Twitter: https://x.com/wtrmlnwarriors
3. Put our posters up at coffee shops or hold a sign with our QR code at the next protest.
4. Host a party with a suggested donation
How to Donate:
Supporting us is simple and impactful. Here’s how you can make a difference:
  • Donation Amount: Each GB of data costs $2. Your donation goes directly towards purchasing eSIMs and additional data for Palestinians in Gaza.
  • Donation Options: You can make a one-time donation or set up a recurring donation. This flexibility allows you to support our mission in a way that suits you best.
  • Usage: We are happy to be able to support civilians with an average 10 GB per user per month since January 2024. Some people use eSIMs as a hotspot to share with others, and we are happy to support those dedicated to their community. We also distribute eSIMs to aid workers, journalists, and doctors, and we maintain their data usage to ensure they never lose connectivity.  
  • Distribution: Once your donation is received, we generate eSIMs and distribute them to those in need in Gaza, ensuring they can stay connected and access essential services.
One-Time Donation:
Your one-time donation helps provide one 10GB eSIM to someone in Gaza. Donations are processed through Andalu.com, an eSIM provider which has partnered with watermelonwarriors.io to provide eSIMs, at cost, to those in Gaza. 100% of donations go toward eSIM purchases, Andalu.com generates and sends the eSIMs to watermelonwarriors.io for distribution.
Donate an eSIM
Recurring Donation:
Recurring donations ensure ongoing support and continue funding top-ups for journalists, hospital workers, aid support, or students. You can stop your recurring donation at any time.
How to Top-Up a Donated eSIM:
We allocate 10GB to each eSIM a month. If you see your eSIM has been depleted, top-up the eSIM you've donated with these steps:
1. Retrieve the ICCID of your donated eSIM:
    • Go to the usage details page of your eSIM, this is in the usage link sent a few days after your donation.
    • Press the "Check Usage" button.
    • Check if the expiration date has already passed, if so, please do not top-up that eSIM.
    • Copy the ICCID displayed on the screen.
2. Enter the ICCID into the notes section of the checkout page.
3. Proceed with the checkout and be sure to enter the ICCID in the note section
5. In a few moments, you'll see that the eSIM has been topped up.
Questions and Next Steps:
A few days after your donation, we'll email you with a link to track the usage of the eSIMs you helped fund, ensuring complete transparency and accountability. The process to generate, distribute, and activate your eSIM may take a few days. If you don't receive a link after a week, be sure to let us know!

For any questions or concerns, please feel free to reach out to us. It is extremely important that we, as Palestinians, keep ourselves and our families safe, as well as those using the eSIMs. However, transparency is also a key value, and we will provide you with answers while staying true to our mission.